Just a little update on my last post. I had told myself that as soon as I posted my rantings about being on hold forever that I would hang up the phone and try again another day, but I didn't.
I just started doing something else and after a while I finally heard a voice, a real human voice. It did have an Indian accent, but I could deal with that. I grabbed the phone and said hello, hello, but apparently the agent couldn't hear me. I kept trying... hello!....HELLO! He also kept saying hello and then he said, "I will hang up now. Apparently you are no longer on the line."
Alan could hear this because the phone was still on speaker. He said he wished he'd had a camera to capture the look on my face. I'm sure it was one of panic and despair. At that moment there must have been a divine intervention because I hit the TALK button. I didn't know why, I was just trying anything. That turned the speaker phone off, finally, and best of all the agent could hear me now.
Raul was great. He fixed everything. In the course of our conversation he asked me how long I had been on hold. I promise I didn't bring it up, he asked. By then it had been really close to 2 hours, but I said an hour and 45 minutes, just to give them the benefit of the doubt. He politely apologized and then said that he was going to see that I got an extra 30 days of virus protection for the inconvenience. Woot! Woot! I love free stuff.
Later I worked it out and I probably made a whopping 2.50 an hour by being patient. Oh well. At least I got the dishes done, some filing of pictures and had something to blog about. I guess it was worth the 2 hours.
P. S. I was going to try to find a picture on Google images to go along with this post, but when I went there it said that "using this site could damage your computer." It said the same thing on Yahoo image search and others in the list. Is that warning always there and I had just never seen it before? Has anyone else ever seen that? Do I have to call Raul again?
3 comments:
I can't believe that you waited two hours...that's ridiculous. You should have tried to get a free years subscription.
I am glad you and Raul figured things out. Also, I just wanted to tell you that I had a dream that you and Uncle Alan came home for the holidays and we hugged. And then that was it....
2 hours?!?! That is unbelievable! (i mean i do believe you but that is horrible!!) I get annoyed after 5 minutes of that stupid music! You really are a patient woman... no wonder you have been chosen to be and do what you are doing!
I love that the dudes name was Raul too. For some reason it made me giggle.
And consider yourself lucky... to get a hug from Bobbi, she must like you, cuz she isn't the huggy type!
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